ITSM MSP
ServiceOps MSP Automation
Serve your customers at multiple locations with a unique unified customizable service desk software. Deliver consistent service experience to elevate your business.
Design Service Delivery for Multiple Clients
Deliver consistent workspace experience with our PinkVerify, ITIL-aligned processes built on DFITTM (Deep Learning Framework for IT Operations).
Multi-portal Support
Create a dedicated service portal for each client with a unique URL.
Workflow Automation
Create workflows to trigger automation based on the client’s domain.
Asset Management
Manage your client’s hardware and software assets from one place.
Efficient Client Management
- Ensure customization of each portal with branding assets.
- Control portal settings from a single technician portal.
- Generate client-specific reports for maximum transparency.
One Platform, Multiple Clients
- Manage incoming ticket floods from multiple clients with features like auto-assignment.
- Set the proper context and resolution with ITIL processes like problem, change, and asset management.
- Allow technicians to access client data from a mobile app.
Managing Client Expectations
- Set the right expectation by defining SLAs for each client.
- Define what to be done when a ticket is not responded or resolved in time.
- Capture company-specific scenarios and automate them.
Unified Platform to Manage Your Clients
End User Survey
Launch an end-user survey to know how they like your services.
Announcements
Display an announcement on a particular client’s service portal.
Knowledge Base
Create an enriched knowledge base and deflect tickets for known issues.
Customization
Create custom fields to capture additional information while creating a client portal.
