ServiceOps
Drive IT Through
Innovation
An AI-enabled Platform that Empowers IT Organizations to Rapidly Adopt Changes Across People, Processes, and Technology.
Accelerate Digital Transformation with
Intelligent Service Management
A Unified Platform that Includes PinkVERIFY Certified Service Desk, Asset Manager, and Patch Manager to Streamline Business Processes across the Organization Without the Need for Third-party Tools.
Reinvent your Internal Service Delivery
Motadata ServiceOps is an ITIL compliant ITSM tool that uses AI/ML to optimize and streamline service delivery across the various business processes.
Reshape ITAM Strategy: Get More, Spend Less
Maintain complete transparency of your IT and Non-IT assets using our Asset Manager solution and never lose track of your inventory, powered by ITIL processes.
Reduce Security Vulnerabilities with Automated Patching
Reduce security risks and increase operational efficiency by centrally managing all distributed endpoints and keeping all systems updated using our patch management software that automates the entire patch management life-cycle.
Make Confident Decisions with Analytics & Reports
Motadata ServiceOps is equipped with 20+ OOB dashboards for different stakeholders. Apart from this, technicians can generate and schedule Audit and Performance reports on the go without acquiring additional skills for complex and difficult SQL queries.
Motadata ServiceOps
Your Choice of
Deployment
An Extensible ITSM Platform powered by AI and Intelligent Automation.
On-Premises
Private Cloud
Public Cloud- Workflow automation and categorization
- NLP powered Virtual Agent for self-service
- CI database for HA and SA
- Automated deployment and testing of patches
ServiceOps Modules
Motadata ServiceOps includes Three Modules: Service Desk, Asset Manager, and Patch Manager to Help Streamline your Business Processes.
ServiceOps Service Desk
A PinkVERIFY certified service desk that enhances end-user experience and accelerates digital transformation using conversational AI and smart automation.
ServiceOps Asset Manager
An ITAM solution that helps organizations automate the end-to-end life cycle of both IT and Non-IT assets across the organization.
ServiceOps Patch Manager
Patch management solution designed to help organizations manage, streamline, and automate the patch management life cycle.
Explore ServiceOps
Motadata’s IT Service Management Software is Easy to Use, Simple to Set up, and has Everything you Need to Provide a Seamless IT Service Delivery.
Try ServiceOps for 30 Days
Download our software free of cost for 30 days
Schedule Demo With Our Expert
Book a slot in our calendar and experience ServiceOps live.
Contact Sales
Still, have questions? Feel free to reach out to us.
Motadata AIOps
Your One-Stop Solution for Entire IT Infrastructure
Motadata AIOps is a platform built on Deep Learning Framework for IT Operation that derives insights from the metric, log, and network traffic data, through automated data ingestion from a single agent. From detection to remediation, the AI engine improves operational efficiency and accelerates digital transformation.
By TEAMS
See how various business teams leverage Motadata to improve productivity and streamline internal processes to achieve larger organizational goals.
By USECASEs
See how Motadata can help solve challenges for various use-cases with an aim to increase uptime and boost efficiency with AI/ML and automation.
Our Success Stories
See How Companies like yours use IT Asset Management to Gain Actionable Insights
Do You Have Any Questions? Please Ask Here We Are Ready to Help You Out
If your question is not listed here, please feel free to reach out.
IT service management (ITSM) is a group of procedures and actions that IT companies use to manage their IT services throughout their life cycles. ITSM organizes the IT organization’s operations around service delivery, making sure that the business teams have access to the services they require to perform their daily activities successfully.
ITSM associates an organization’s IT goals and actions with the overall business goals. It reduces IT costs, allowing businesses to optimize their return on investment and get the most out of their IT budgets. ITSM is a methodical approach to IT that encourages transparency and accountability between IT and the business.
An ITSM framework is an official structure of best practices that provides a realistic direction to service management, enabling continual development of provided services. The ITSM framework defines standard procedures and techniques to improve IT productivity and supports a wide range of IT services like networks, databases, and applications, as well as non-IT business activities.
Some of the most popular ITSM frameworks are ITIL, COBIT, ISO/IEC 20000, MOF, USMBOK, Six Sigma, TOGAF, etc.
ITSM is a set of processes that organizations use to manage and deliver their IT services and through which users can make IT-related requests and report issues. ITSM aligns the goals of the IT organization with the business requirements.
ITIL (Information Technology Infrastructure Library) is a framework that first appeared in the 1980s as a collection of best practices for ITSM. ITIL provided standardization and broad adoption of best practices to IT companies everywhere, and it continues to be the dominant standard for IT organizations all over the world when it comes to providing efficient IT service management.
The ITIL framework serves as a road map for modern IT businesses to follow while implementing ITSM to bring greater value to their organizations through effective management of the IT service life cycle.
The ITIL processes are classified into five service lifecycle stages: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.
The goal of Service Strategy is to define which services the IT organization will provide and what capabilities will need to be created.
Service Design is concerned with the creation of new IT services as well as the modifications and enhancement of current ones.
The goal of Service Transition is to build and deploy IT services in a coordinated manner so that they cause minimum impact on existing operations.
Service Operation guarantees that IT services are delivered effectively and efficiently.
Continuous Service Improvement (CSI) attempts to continuously enhance the efficacy and efficiency of IT processes and services by making use of quality management methodology.