IT Support Operations
Supercharge IT Service Delivery with an AI Service Desk
Motadata ServiceOps can enable your organization to tackle the flood of tickets and build a robust ecosystem to provide comprehensive IT Support
Resolve Incidents Faster with Intelligent Automation
Motadata ServiceOps is an AI-powered ITSM solution that provides automation like auto-assignment of tickets, workflow automation, alerts, auto-escalation, etc. To handle floods of tickets.
Bot Automation
Leverage virtual agent to handle known issues, allowing IT service technicians to better manage their time.
Service Desk Automation
Automate any ticket life-cycle management process using a drag and drop workflow builder.
Mobile Application
Establish logical connections between data and map application dependencies in a unified dashboard to make quick and informed decisions.
Create an Intelligent Service Desk
- Manage the life cycle of ad-hoc requests with intelligent automation like auto-assignment that considers technician workload and their expertise.
- Collaborate with multiple technicians on a single ticket for faster resolution.
- Escalate tickets automatically after SLA breaches based on pre-defined automation rules to suit ticket priorities.
Complete Ticket Life-Cycle Management
- Perform RCA from a ticket using problem management.
- Manage changes that are required to resolve a ticket using the change management module.
- Access configuration data of assets related to a ticket to build better context.
Leverage Self-service Capabilities
- Make a repository of knowledge base guide to resolving known problems faster and saving time and efforts of technicians.
- Group IT services based on departments and use group access to manage who gets access to what.
- Create chat flow for the virtual agent to handle a specific issue and make it available via the service portal.
Create a Unified and Perceptive DevOps Tool Chain
Comprehensive Portal
Leverage an easy-to-use portal and enable end-users to raise requests anytime from anywhere.
Manage Priorities
Divert the attention of technicians to critical activities by automating response to known issues.
No Code Workflows
Create n number of workflows to automate routing operations tasks without writing a single line of code.
Troubleshoot On-the-go
Enable technicians to work and access a ticket from a mobile application.
Easy Reporting on Metrics
Calculate and track important metrics like MTTR, MTTA, MTBF, etc. using custom reports.
Meet SLAs
Set the SLA of a ticket based on priority and define escalation criteria for preventing any form of violation.