ServiceOps Virtual Agent
Optimize User Experience with Conversational AI
Redefine the User Engagement Process from Traditional Helpdesk to Conversational Automation.
Give Less Produce More with
Conversational AI
The Traditional Service Desk works in a Monotonous Mode entailing Manual Processes to Accomplish a Single Task. Reinvent User Experience with Instant Answers to Requests and On-the-spot Resolution using Intelligent Automation. Unlock Unlimited Efficiencies with our Conversational Bot.
Conversational AI to Build Intent-Based Engagement
Leverage the power of conversational AI with a built-in NLP engine. Reduce MTTR by building an intent-based story with Motadata ServiceOps.
- Build a story with intuitive drag and drop story builder
- Set customizable action based on intent
- OOB user story to shorten the time to market.
Key Benefits
- Improved ROI
- Reduced Errors
Offer your Users Limitless Self-service
Motadata’s conversational AI is backed by robust plugin-based automation architecture. It can integrate with any external system to offer a vast set of functionalities to provide a better user experience.
- Plugin and workflow-based automation
- Integrate with external systems by Webhook, API, and customized script
- Seamless switch over real agent
Key Benefits
- Increase Productivity
- Reduce Mean Time to Resolve
Maximize Your Service Desk Adoption
Mobile App On The Go
3 Dimension approach to provide better control to the Requester, Approver, and Technician
- Manage all the IT and Non-IT service requests with an intuitive interface
- Manage the end-to-end life cycle of Service requests
- Optimize time & Resources by Accelerate the Approval on the go
- Let your user be self-reliant with a Knowledge base on mobile App
Key Benefits
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Enhanced Customer Experience
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Greater ROI
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Lower down Expenditure
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Optimized MTTR
Motadata?
People view Motadata as an alerting and root cause analytics engine, however; it is much more than that. It provides real-time data and alerts to address issues even before they arise and impacts the end users. This isn’t even something theoretical. We have already achieved this through the next-gen platform.
Anil Nayer – AVP IT Kotak Securities
Other Features
Reduce Ticket Volume and Increase Technician Productivity with Motadata ServiceOps ITSM Platform’s Conversational AI.
Employee Onboarding
Improve your new joiner’s onboarding experience with always available Conversational AI.
Leave Request and Approval
Forgot email-based form-based and leave management from anywhere any time.
IT Issues
Experience the true power of automation combined with a bot to resolve IT issues promptly.
Knowledge Base
Enable users to access knowledge base on the go to help them get information right at their fingertips.
Payroll Inquiries
Simplify the process of getting answers to common inquiries related to payroll and finance for your users.
FAQ Automation
Help your users with contextual answers to frequently asked questions to provide faster resolutions.
Ebook
IT Service Desk, A Complete Guide.
A Guide to Supercharge your IT Service Delivery.
Explore ServiceOps Service Desk
IT Service Management Solution that is Easy to Use, Simple to Set Up, and has Everything you Need to Provide a Seamless IT Service Delivery Experience.
Try ServiceOps for 30 Days
Download our software free of cost for 30 days
Schedule Demo With Our Expert
Book a slot in our calendar and experience ServiceOps live.
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Virtual agents are automated customer service representatives. They can take on any number of roles ranging from answering simple customer queries to solving common IT problems or helping end-users with their HR queries.
The virtual agent technology is powered by AI. There are two ways in which artificial intelligence is used for virtual assistants:
- The AI provides the virtual assistants with an understanding of human language, so they can answer the queries coherently
- The AI gives them a broad range of capabilities so that they can be put in different roles and handle various end-user interactions.
Chatbots are interactive user interface that is powered by artificial intelligence. They are designed to respond to customer queries, provide information about products, services or handle other tasks that one would normally associate with a call center.
Virtual agents offer the same service as chatbots, but they are more advanced in terms of their features and capabilities. They can be programmed to provide customized responses using machine learning algorithms and natural language processing.
Chatbots and virtual agents fall under the broader category of automated conversational interfaces (ACI). ACIs help companies automate customer support queries, make it easier for customers to search for information online, and manage digital campaigns.