Key Highlights
Raw uptime becomes business-aligned SLOs, availability is proven against the commitments the business made, and an ITSM workflow fires the moment it degrades.
Reachability and health, continuously, for all network entities.
Continuous device, interface, link, and service monitoring with sub-minute polling.
Up-to-the-minute status for routers, switches, firewalls, wireless controllers, and endpoints.
Interface up/down tracking with flap detection for intermittent connectivity.
Per-device and per-link history with trend data for review and planning.
Measure availability against the services and commitments that matter.
Uptime target mapping to specific business-service availability commitments.
Service-aligned SLOs for WAN links, branch connectivity, and data center interconnects.
Daily, weekly, monthly, and quarterly measurement windows aligned to reporting cycles.
SLO compliance reports ready for stakeholder, customer SLA, and audit use.
Immediate situational awareness for NOC engineers and managers.
Pre-built dashboards with device health, link status, and outage timelines.
Customizable widgets for site, vendor, and function-level views.
Outage timelines showing when each event started, resolved, and how long it lasted.
Trend charts that flag deteriorating devices or links before outages turn chronic.
Turn availability events into ITSM-integrated response automatically.
Alert policies on device or link downtime with configurable severity and escalation.
Automated ITSM tickets for events aligned to SLA breach-risk thresholds.
Maintenance-window integration that suppresses alerts during scheduled downtime.
Escalation rules linking prolonged outages to on-call workflows.
See when current trends are headed for a missed commitment.
Burn-rate tracking of how fast the SLA's downtime margin is consumed.
Breach-prediction alerts before SLA windows close.
Cumulative downtime against monthly and quarterly targets, for all entities.
Customer-facing SLA reporting with breach-risk indicators.
Consistent availability in heterogeneous network environments.
Coverage for Cisco, Juniper, Huawei, HPE, Fortinet, Palo Alto, and multi-vendor wireless.
Protocol-appropriate monitoring via ICMP, SNMP, SSH, and vendor APIs per device.
One measurement methodology, regardless of vendor or device type.
Unified reporting spanning vendors for portfolio-level SLA visibility.
Intelligence
Network availability fails in two ways. One is obvious. A device goes down and users lose connectivity. The other is quieter. Availability degrades gradually through flaps, latency, and interface drops until the cumulative impact breaches an SLA no single event would have triggered.
Uptime Assurance handles both. Continuous monitoring and alerting catch the sudden outage. SLO tracking and burn-rate analytics catch the gradual drift, surfacing cumulative impact before the SLA window closes.
How It Works
Poll devices and interfaces continuously via ICMP, SNMP, and protocol-specific methods.
Record availability state changes with precise timestamps for outage duration.
SLO compliance against defined uptime targets and windows.
Predict at-risk commitments with SLA burn-rate analytics.
Trigger policy-driven alerts and ITSM integration on breach thresholds.
Report availability trends and SLA evidence on schedule or on demand.
Each device monitored. All outages recorded. SLA commitments tracked.
Role-Based Value
Show customers and the board that availability commitments are measured and reported continuously, not reconstructed from incident logs after a complaint.
Show customers and the board that availability commitments are measured and reported continuously, not reconstructed from incident logs after a complaint.
Manage SLA compliance throughout the whole estate from one platform, with automated SLO measurement that needs no per-device setup.
Manage SLA compliance throughout the whole estate from one platform, with automated SLO measurement that needs no per-device setup.
Get immediate alerts with device context, link health, and SLA impact, so the first response is informed, not exploratory.
Get immediate alerts with device context, link health, and SLA impact, so the first response is informed, not exploratory.
Use trend data to catch devices and links with intermittent-failure patterns before they become a full outage, and fix the root cause early.
Use trend data to catch devices and links with intermittent-failure patterns before they become a full outage, and fix the root cause early.
From Visibility to Control
Sustained network uptime in global enterprise environments.
SLA breach prediction that warns before commitment windows close.
Automated ITSM tickets that cut response time for availability events.
Multi-vendor coverage that closes monitoring gaps in mixed environments.
Complete outage history for SLA reporting and post-incident review.
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