A deep-dive webinar exploring how autonomous AI agents are transforming IT service management, reducing manual workloads, improving resolution times, and enabling next-gen intelligent service operations.
A deep-dive webinar exploring how autonomous AI agents are transforming IT service management, reducing manual workloads, improving resolution times, and enabling next-gen intelligent service operations.
How AI agents differ from traditional ITSM co-pilots
Real-world use cases of autonomous issue resolution
Steps to adopt AI-driven service operations in your IT ecosystem
Key capabilities IT teams must prepare for the next decade
Live examples of AI-driven workflows and automated decision-making
Date
29th April 2026
Duration
1 Hour
Attendees
Global IT & ITSM Teams
Level
Intermediate – Advanced
Webinar Agenda
A comprehensive breakdown of topics covered in this session.
Overview of webinar objectives and speaker introduction.
How ITSM has progressed from rule-based automation to intelligent agent-driven operations.
Understanding the architecture, capabilities, and decision-making models behind advanced AI agents.
Real-world examples showcasing AI-driven workflows, automated incident resolution, and intelligent service delivery.
Key considerations, adoption frameworks, and readiness checklists for modern enterprises.
Open discussion and answers to audience questions.
Speakers & Presenters
Learn from industry-leading experts in observability and IT operations.
Associate Product Lead, PMG Team – Motadata • Motadata
Sakshi Asudhani is an Associate Product Lead at Motadata, working within the Product Management Group (PMG). She focuses on building and enhancing AI-driven IT operations and observability solutions. With strong expertise in product strategy and user-centric innovation, she plays a key role in shaping Motadata’s ServiceOps and ITSM capabilities.
Resources
Download additional materials to enhance your learning from this webinar.